"FAQs"
Frequently Asked Questions (FAQ)
We want your shopping experience with Heart of a Woman to be smooth and enjoyable. Below are answers to some of the most common questions we receive.
🛍️ Orders
Q: How do I place an order?
A: Simply browse our store, add your favorite items to your cart, and complete checkout using one of our secure payment options.
Q: Can I change or cancel my order after placing it?
A: Unfortunately, once an order has been placed, it cannot be changed or canceled. Please double-check your order before checkout.
🚚 Shipping
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Q: How long does shipping take?
A: Orders are processed within 2–5 business days. Standard delivery usually takes 3–7 business days after processing.
Q: How much is shipping?
A: Shipping costs are calculated at checkout based on your location and selected method.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking number. Please allow 24–48 hours for tracking to update.
📦 Returns & Refunds
Q: What is your return policy?
A: All sales are final. We do not accept returns, exchanges, or cancellations.
Q: Are there any exceptions?
A: Yes—if your order arrives damaged, defective, or incorrect, you may request an exception by emailing info@heartofawoman.shop within 7 days of receiving your order.
Q: How long do refunds take?
A: If approved, refunds are issued to your original payment method within 30 days from the date of approval. Processing times may vary depending on your bank or card provider.
👗 Products & Sizing
Q: How do I know what size to order?
A: Please refer to our detailed Size Guide listed on each product page. If you’re between sizes, we recommend sizing up for a more comfortable fit.
Q: Are the colors on the website accurate?
A: We do our best to display colors as accurately as possible, but please note that screen settings and lighting may cause slight variations.
💳 Payments
Q: What payment methods do you accept?
A: We accept most major credit/debit cards and other secure payment options listed at checkout.
Q: Is my payment information secure?
A: Yes. All payments are processed through secure, encrypted systems to protect your information.
📩 Contact Us
Still have questions? We’d love to help!
📧 Email: info@heartofawoman.shop